Effective From: September 01, 2020
TERMS & CONDITIONS
LESS EQUALS MORE LIMITED incorporated and registered in England and Wales with company number
10546666 whose registered office is at c/o Robinson Accountancy, 37 Meadowlands, West Clandon, Guildford,
GU4 7TA ("Supplier").
OUR CONTRACT WITH YOU
(A) The Supplier has developed certain software applications and platforms which it makes available to
customers via the internet on a pay-per-use basis.
(B) You ("Customer") wish to use in your business operations some of the Supplier's
(C) These terms and conditions ("Terms") in this agreement ("Agreement")
apply to supply of services by the Supplier to the Customer and the Customer’s use of the Website. They
apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by
trade, custom, practice or course of dealing.
1.1. The definitions and rules of interpretation in this clause apply in these Terms.
1.2. Clause, schedule and paragraph headings shall not affect the interpretation of these Terms.
1.3. A person includes an individual, corporate or unincorporated body (whether or not having separate legal
personality) [and that person's legal and personal representatives, successors or permitted assigns].
1.4. A reference to a company shall include any company, corporation or other body corporate, wherever and
however incorporated or established.
1.5. Unless the context otherwise requires, words in the singular shall include the plural and in the plural
shall include the singular.
1.6. Unless the context otherwise requires, a reference to one gender shall include a reference to the other
1.7. A reference to a statute or statutory provision is a reference to it as it is in force as at the date
of these Terms.
1.8. A reference to a statute or statutory provision shall include all subordinate legislation made as at
the date of these Terms under that statute or statutory provision.
1.9. References to clauses and schedules are to the clauses and schedules of these Terms; references to
paragraphs are to paragraphs of the relevant schedule to these Terms.
||the purpose of verifying details about an end-user.
a day other than a Saturday, Sunday or public holiday in England when banks in London are open for
|"Change of Control"
shall be as defined in section 1124 of the Corporation Tax Act 2010, and the expression
change of control shall be construed accordingly.
information that is or ought to be considered as confidential (however it is conveyed or on whatever
media it is stored and whether or not marked as ‘confidential’), including without limitation trade
secrets; Intellectual Property Rights and know-how of either Party; information the disclosure of
which would, or would be likely to, prejudice the commercial interests of any person; and the Customer
the data inputted by the Customer or the Supplier on the Customer's behalf or the Customer’s customers
(i.e. the end-users) for the purpose of using the Services or facilitating the Customer's use of the
the document made available to the Customer by the Supplier online on the Website or such other web
address notified by the Supplier to the Customer from time to time which sets out a description of the
Services and the user instructions for the Services.
|"Data Protection Legislation"
(i) the Data Protection Act 2018;
(ii) as from 25 May 2018 the General Data Protection Regulation
((EU) 2016/679) (“GDPR”) and any UK national implementing laws, regulations and secondary
(iii) any successor legislation thereto.
the date that the Customer accepts these Terms by creating a user account on the Website.
describes the process whereby the Customer requests the Supplier to verify, and the Supplier verifies,
data about an individual via the Services.
|"Normal Business Hours"
||9.00 am to 6.00 pm local UK time, each Business Day.
the parties to this Agreement, the employees of each party, and any third parties engaged to perform
obligations in connection with this agreement.
the services to be provided by the Supplier to the Customer under these Terms via the Website or any
other website notified to the Customer by the Supplier from time to time, as more particularly
described in the Documentation.
||the online software applications provided by the Supplier as part of the Services.
the Fees payable by the Customer to the Supplier for use of the Services as quoted on the Website
(which may vary from time to time) or as agreed in writing between the Supplier and the Customer.
|"Support Services Policy"
the Supplier's policy for providing support in relation to the Services as made available at
www.lemverify.com or such other website address as may be notified to the Customer from time to time.
any thing or device (including any software, code, file or programme) which may: prevent, impair or
otherwise adversely affect the operation of any computer software, hardware or network, any
telecommunications service, equipment or network or any other service or device; prevent, impair or
otherwise adversely affect access to or the operation of any programme or data, including the
reliability of any programme or data (whether by re-arranging, altering or erasing the programme or
data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan
horses, viruses and other similar things or devices.
||www.lemverify.com and www.lemverify.io
2.1. The Supplier shall provide the Services and make available the Documentation to the Customer on and
subject to the Terms.
2.2. The Supplier shall use commercially reasonable endeavours to make the Services available 24 hours a
day, seven days a week, except for:
2.1.1. planned maintenance carried out during the maintenance window of 10.00 pm Fridays to 2.00 am
Mondays UK time; and
2.1.2. unscheduled maintenance performed outside Normal Business Hours, provided that the Supplier has
used reasonable endeavours to give the Customer at least 2 Normal Business Hours' notice in advance (though
the Customer acknowledges that this might not be possible in the event of a critical update being required).
2.3. The Supplier shall, as part of the Services and at no additional cost to the Customer, provide the
Customer with the Supplier's standard customer support services during Normal Business Hours in accordance
with the Supplier's Support Services Policy in effect at the time that the Services are provided. The
Supplier may amend the Support Services Policy in its sole and absolute discretion from time to time,
provided that it shall provide at least one (1) week’s written notice to the Customer of its intention to do
so. The Customer may purchase enhanced support services separately at the Supplier's then current rates.
3.1. Subject to the Customer paying the Supplier’s Fees in accordance with clause 9 and the Terms, the
Supplier hereby grants to the Customer a non-exclusive, non-transferable right, without the right to grant
sublicences, to use the Services and the Documentation solely for the Customer's internal business
3.2. The Customer agrees that:
3.2.1. it shall keep a secure password for its use of the Services and Documentation, that such password
shall, subject to receiving a prompt to do so from the Supplier, be changed no less frequently than once
every thirty (30) days and no more frequently than once every ninety (90) days and that its password shall
be kept confidential;
3.2.2. it shall not access, store, distribute or transmit any Viruses, or any material during the course of
its use of the Services that:
(a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically
(b) facilitates illegal activity;
(c) depicts sexually explicit images
(d) promotes unlawful violence;
(e) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
(f) is otherwise illegal or causes damage or injury to any person or property;
3.2.3. it shall not:
(a) except as may be allowed by any applicable law which is incapable of exclusion by agreement between the
parties and except to the extent expressly permitted under these Terms:
- attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download,
display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in
any form or media or by any means; or
- attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to
human-perceivable form all or any part of the Software; or
(b) access all or any part of the Services and Documentation in order to build a product or service which
competes with the Services and/or the Documentation; or
(c) use the Services and/or Documentation to provide services to third parties; or
(d) subject to clause 22.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or
otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third
(e) attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation,
other than as provided under this clause 3;
3.2.4. it shall use reasonable endeavours to prevent any unauthorised access to, or use of, the Services
and/or the Documentation and, in the event of any such unauthorised access or use, notify the Supplier
within 24 hours of the Customer becoming aware of such unauthorised access or use;
3.2.5. the rights provided under this clause 3 are granted to the Customer only, and shall not be considered
granted to any subsidiary or holding company of the Customer;
3.2.6. the Supplier shall be entitled to suspend the Customer’s access to the Services if it reasonably
suspects that the Customer is in breach of the Terms.
4. Customer data
4.1. The Customer warrants that it has all necessary appropriate consents and notices in place to enable the
lawful transfer of the Relevant Personal Data (as defined in Clause 4.6 below) to the Supplier for the
duration and purposes of this Agreement.
4.2. The Customer shall comply with all applicable requirements of the Data Protection Legislation and
4.3. Save for as set out below, the Supplier does not store or otherwise back-up Customer Data:
4.3.1. Once the Customer inputs correspondence information about one of its customers (in order for that
customer to be notified to carry out a LEMverify check), the Customer can opt to have that correspondence
information stored until a selected date in the future of not more than 24 months.
4.3.2. Such Customer Data that has been successfully processed by the Supplier in the form of a LEMverify
check, will be stored by the Supplier for a period of 90 days following a LEMverify check. During this time
the Customer is able to transfer a copy of that Customer Data to their own systems. After the period of 90
days, the Supplier will delete that Customer Data.
4.3.3. Where a LEMverify check has been unsuccessful and the Customer Data has not been processed, then such
Customer Data shall be retained by the Supplier for a period of 90 days.
4.3.4. Where the Customer agrees with the Supplier the provision of on-going screening Services for one or
more of its customers, then it is agreed that the Supplier will store Customer Data, such as the forename,
middle name, surname and date of birth, for as long as the on-going screening Services are provided.
4.4. In the event of any loss or damage to Customer Data, the Customer's sole and exclusive remedy, provided
there has been no personal data breach (as defined in Article 4(12) of the GDPR as a result of such loss of
damage, shall be for the Supplier to use its best commercial endeavours to restore the lost or damaged
Customer Data in accordance with these Terms.
and security of the Customer Data available at https://www.lemverify.com or such other website address as
may be notified to the Customer from time to time, as such document may be amended from time to time by the
Supplier in its sole discretion.
4.6. If the Supplier processes any personal data (as defined in the Data Protection Legislation) on the
Customer's behalf when performing its obligations under these Terms (Relevant Personal Data), the parties
record their intention that the Customer shall be the data controller and the Supplier shall be a data
processor of the Relevant Personal Data (data controller and data processor having the meanings as defined
in the Data Protection Legislation) and in any such case:
4.6.1. the Supplier shall not transfer any Relevant Personal Data outside of the European Economic Area
unless all of the following conditions have been fulfilled:
(a) the Supplier complies with the provisions of Articles 26 of the GDPR (in the event the third party is a
joint controller); and
(b) the Supplier ensures that (i) the transfer is to a country approved by the European Commission as
providing adequate protection pursuant to Article 45 GDPR; (ii) there are appropriate safeguards in place
pursuant to Article 46 GDPR; or (iii) one of the derogations for specific situations in Article 49 GDPR
applies to the transfer;
(c) the relevant data subjects have enforceable legal rights and effective legal remedies; and
(d) the Supplier complies with any reasonable instructions notified to it in advance by the Customer with
respect to the processing of the Relevant Personal Data;
4.6.2. the Customer shall ensure that the Customer is entitled to transfer the Relevant Personal Data to the
Supplier so that the Supplier may lawfully use, process and transfer the Relevant Personal Data in
accordance with these Terms on the Customer's behalf;
4.6.3. the Customer shall ensure that the relevant third parties have been informed of, and have given their
consent to, such use, processing, and transfer as required by the Data Protection Legislation;
4.6.4. the Supplier shall process the Relevant Personal Data only in accordance with the terms of these
Terms and any lawful instructions reasonably given by the Customer from time to time unless the Supplier is
required by the laws of any member of the European Union or by the laws of the European Union applicable to
the Supplier to process personal data (Applicable Laws). Where the Supplier is relying on laws of a member
of the European Union or European Union law as the basis for processing personal data, the Supplier shall
promptly notify the Customer of this before performing the processing required by the Applicable Laws unless
those Applicable Laws prohibit the Supplier from so notifying the Customer;
4.6.5. the Supplier shall take appropriate technical and organisational measures against unauthorised or
unlawful processing of the Relevant Personal Data or accidental loss of, destruction of or damage to the
Relevant Personal Data, which measures shall reflect the nature of the Relevant Personal Data and may
include: pseudonymising and encrypting the Relevant Personal Data; ensuring confidentiality, integrity,
availability, and resilience of processing systems and services; ensuring that availability of and access to
the Relevant Personal Data can be restored in a timely manner after a physical or technical incident; and
regularly assessing and evaluating the effectiveness of the such measures, and the Customer may reasonably
reject such measures by way of written notification to the Supplier (but failure to reject shall not be
deemed an approval by the Customer of the adequacy of such measures);
4.6.6. the Supplier shall ensure that all personnel who have access to and/or process Relevant Personal Data
are under a legal obligation to keep the Relevant Personal Data confidential;
4.6.7. the Supplier shall notify the Customer without undue delay (and within 36 hours) on becoming aware of
a personal data breach (as defined in the GDPR) of the Relevant Personal Data;
4.6.8. the Supplier shall at the written direction of the Customer, delete or return the Relevant Personal
Data and copies thereof to the Customer on termination or expiry of the Agreement unless required by
Applicable Law to store the Relevant Personal Data;
4.6.9. as regards the processing of the Relevant Personal Data by third parties appointed, deployed, or
engaged by the Supplier (“Subprocessors”), the Customer hereby gives to the Supplier a general authorisation
to such processing by the Subprocessors set out at Schedule 2 (Approved Subprocessors) to this Agreement and
any additional or substitute Subprocessors appointed, deployed, or engaged by the Supplier, provided always
that the Supplier shall:
(a) give to the Customer reasonable advanced written notification of any additional or substitute
Subprocessor not listed in Schedule 2 as at the date of this Agreement but appointed, engaged, or deployed
by the Supplier during the term of this Agreement in order to allow the Customer an opportunity to object to
such additional or substitute Subprocessors;
(b) enter into a binding written agreement with each Subprocessor containing the same obligations as under
this clause 4.6 in respect of the Relevant Personal Data (mutatis mutandis) such that they apply to the
relevant Subprocessor and the Supplier shall ensure that such Subprocessor complies with all such
(c) promptly provide the Customer with such information regarding such Subprocessor as the Customer may
and the Supplier shall remain fully liable to the Customer under this Agreement for all the acts and
omissions of each Subprocessor as if they were its own;
4.6.10. the Supplier shall maintain complete and accurate records and information to demonstrate its
compliance with this clause 4.6 and allow for audits by the Customer or the Customer’s designated auditor;
4.6.11. the Supplier shall upon reasonably request assist the Customer in preparing any data protection
impact assessment reasonably required by the Customer and responding to any data subject access request
concerning the Relevant Personal Data and in ensuring the Customer’s compliance with its obligations under
the Data Protection Legislation with respect to security, breach notifications, data protection impact
assessments, and consultations with supervisory authorities or regulators; and;
4.6.12. the Supplier shall within 3 calendar days notify the Customer if it or any of its Subprocessors or
any of its staff receives a data subject request in relation to the Relevant Personal Data or a request from
a data subject to rectify, block, or erase any Relevant Personal Data, or any other request, complaint, or
communication relating to either party’s obligations under the Data Protection Legislation or in connection
with the Relevant Personal Data.
4.7. Schedule 1 (Data Processing Details) to this Agreement sets out the subject matter, duration, nature,
and purpose of the processing the Relevant Personal Data, and the types of Relevant Personal Data processed
under this Agreement and the categories of relevant data subjects.
5. Data protection indemnity
5.1. Each party shall fully indemnify the other and keep the other fully indemnified against all
liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or
consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs
(calculated on a full-indemnity basis) and all other reasonable professional costs and expenses) suffered or
incurred by the indemnified party arising directly or indirectly out of or in connection with the breach of
the Data Protection Legislation or the provisions of Clause 4 (Customer Data) above by the indemnifying
party, its employees, staff, subcontractors, Sub-processors, or agents, provided that the indemnified party
gives to the indemnifier prompt notice of such claim, full information about the circumstances giving rise
to it, reasonable assistance in dealing with the claim and sole authority to manage, defend and/or settle
it. The liability of the indemnifying party under this Clause shall not be subject to the limits set out in
Clause 13 but shall be limited in aggregate to the sum of £2,000,000 (two million pounds sterling).
6. Third party providers
6.1. The Customer acknowledges that the Services may enable, assist or require it to access the website
content of, correspond with, and purchase products and services from, third parties via third-party websites
and that it does so solely at its own risk. The Supplier makes no representation, warranty or commitment and
shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence
with, any such third-party website, or any transactions completed, and any contract entered into by the
Customer, with any such third party. Any contract entered into and any transaction completed via any
third-party website is between the Customer and the relevant third party, and not the Supplier. The Supplier
prior to using the relevant third-party website. The Supplier does not endorse or approve any third-party
website nor the content of any of the third-party website made available via the Services.
6.2. The Customer shall not integrate into the Software any third party software or applications (beyond
those already incorporated into the Software) without the express prior written permission of the Supplier.
7. Supplier's obligations
7.1. The Services will be performed substantially in accordance with the Documentation and with reasonable
skill and care.
7.2. The undertaking at clause 7.1 shall not apply to the extent of any non-conformance which is caused by
use of the Services contrary to the Supplier's instructions, or modification or alteration of the Services
by any party other than the Supplier or the Supplier's duly authorised contractors or agents. If the
Services do not conform with the foregoing undertaking, Supplier will, at its expense correct any such
non-conformance promptly. Such correction or substitution constitutes the Customer's sole and exclusive
remedy for any breach of clause 7.1. Notwithstanding the foregoing, the Supplier:
7.2.1. does not warrant that the Customer's use of the Services will be uninterrupted or error-free; or that
the Services, Documentation and/or the information obtained by the Customer through the Services will meet
the Customer's requirements; and
7.2.2. is not responsible (save in respect of any personal data breaches) for any delays, delivery failures,
or any other loss or damage resulting from the transfer of data over communications networks and facilities,
including the internet, and the Customer acknowledges that the Services and Documentation may be subject to
limitations, delays and other problems inherent in the use of such communications facilities.
7.3. The Supplier shall maintain all necessary licences, permits and consents required to enable it to
perform the Services and otherwise comply with its obligations under this Agreement.
7.4. The Supplier warrants and represents that the Services shall be provided in accordance with good
industry practice and shall comply with all applicable law, and that the Supplier has the right, power, and
authority to enter into this Agreement and to grant to the Customer the rights contemplated in this
Agreement and to perform the Services.
8. Customer's obligations
8.1. The Customer shall:
8.1.1. provide the Supplier with:
(a) all necessary co-operation in relation to these Terms; and
(b) all necessary access to such information as may be required by the Supplier;
in order to provide the Services, including but not limited to Customer Data, security access information
and configuration services;
8.1.2. comply with all applicable laws and regulations with respect to its activities under these Terms;
8.1.3. carry out all other Customer responsibilities set out in these Terms in a timely and efficient manner
(but, for the avoidance of doubt, time shall not be of the essence). In the event of any delays in the
Customer's provision of such assistance as agreed by the parties, the Supplier may adjust any agreed
timetable or delivery schedule as reasonably necessary;
8.1.4. ensure that the Services and the Documentation are used in accordance with the Terms and shall be
responsible for any breach of these Terms;
8.1.5. obtain and shall maintain all necessary licences, consents, and permissions necessary for the
Supplier, its contractors and agents to perform their obligations under these Terms, including without
limitation the Services;
8.1.6. be solely responsible for the compliance of its network and systems with the relevant specifications
provided by the Supplier from time to time;
8.1.7. ensure that at all times it has all necessary network security and virus protection measures
installed (the Customer accepts that it is solely responsible for the same); and
8.1.8. be solely responsible for procuring and maintaining its network connections
8.1.9. and telecommunications links from its systems to the Supplier's data centres, and all problems,
conditions, delays, delivery failures and all other loss or damage arising from or relating to the
Customer's network connections or telecommunications links or caused by the internet.
8.2. If the Supplier’s ability to perform the Services is prevented or delayed by any failure by the
Customer to fulfil any obligation listed in these Terms ("Customer Default"):
8.2.1. the Supplier shall be entitled to suspend performance of the Services until the Customer remedies the
Customer Default, and to rely on the Customer Default to relieve the Supplier from the performance of the
Services, in each case to the extent the Customer Default prevents or delays performance of the Services. In
certain circumstances the Customer Default may entitle us the Supplier to terminate the contract under
clause 14 (Termination);
8.2.2. the Supplier shall not be responsible for any costs or losses the Customer sustains or incurs arising
directly or indirectly from the Supplier’s failure or delay to perform the Services; and
8.2.3. it will be the Customer’s responsibility to reimburse the Supplier on written demand for any costs or
losses the Supplier sustains or incurs arising directly or indirectly from the Customer Default
9. Fees and payment
9.1. In consideration of the Supplier providing the Services, the Customer shall pay the Supplier’s Fees in
accordance with this clause 9. The Supplier introduced a new premium payment plan (Premium) as offered on
the Website and as explained in clause 9.11. The Customer shall have the option to opt in the Premium, or
continue with the pre-existing payment plan. It is in the Supplier’s discretion to offer the Premium to some
or all of its Customers and to provide free credits or not as per clause 9.11.
9.2. Before the Customer can use a part of the Services for which a fee is charged (the Customer not being
charged for simply creating a user account on the Website), the Customer shall purchase credits, in advance,
at one of the pre-determined amount options as offered on the Website or as agreed in writing between the
Supplier and the Customer.
9.3. The Customer can purchase credits using the online payment facility offered on the Website by following
the on-screen prompts. The terms of that payment shall be those of the payment provider, as applicable.
9.4. The Customer acknowledges that on each occasion that it makes a manual (i.e. non-automatic) payment to
purchase credits, the auto-renew option will be automatically enabled. The auto-renew option means that when
the Customer’s credit balance falls to 10% (or lower) of the Customer’s selected plan (e.g. 100 credits in
relation to the 1,000 credit plan), the Supplier will automatically take payment for further credits at the
pre-determined amount option of the Customer’s then selected plan. The auto-renew option can be disabled at
any time by following the link in the Customer’s account settings. For the avoidance of doubt, even if the
auto-renew option has been disabled, it will be automatically re-enabled each time that a manual payment is
made and would have to be disabled again if the Customer so wishes.
9.5. Once credits have been purchased and the corresponding payment has been received, those credits will be
applied to the Customer’s user account on the Website. Once credits have been applied to the Customer’s user
account, under no circumstances shall the Customer be entitled to a refund for unused credits (even where
credits have been purchased under the auto-renew option), other than in the event of a breach of these Terms
by the Supplier.
9.6. Credits can be used as set out in the Documentation and/or on the Website, including as follows:
9.6.1. Where the Customer or one of its employees carries out a LEMverify check itself. Once the LEMverify
check is requested and then successfully delivered to the Customer’s user account as either a
"PASS" or a "REFER", then the appropriate amount of credits for that LEMverify check
shall be debited and the used credits shall not be refunded under any circumstances (save for under clause
9.6.2. Where the Customer sends a link to one of its own customers to enable them to carry out a LEMverify
check (or checks). The end-customer will receive a link from the Customer. The end-customer will click on
that link and follow the instructions. Once the LEMverify check is requested and then successfully delivered
to the Customer’s user account as either a "PASS" or a "REFER", then the appropriate
amount of credits for that LEMverify check shall be debited and the used credits shall not be refunded under
any circumstances (save for under clause 9.7 below).
9.6.3. LEMverify checks can be carried out as described at 9.6.1 and 9.6.2 above even where the Customer has
no credits (including because a payment has been unsuccessful), but the results of that check or checks will
not be made available to the Customer until it purchases a sufficient number of credits (at one of the
pre-determined amount options) as required for that check or checks.
9.7. If the LEMverify check cannot be completed and results in an “error” (including in the event that the
Services is temporarily unavailable), the Customer’s user account will be recredited with any corresponding
credit for that LEMverify check that had been debited.
9.8. The Supplier takes all reasonable care to ensure that the Fees are correct at the time when the
relevant information was entered into the system.
9.9. The Supplier's Fees may change from time to time on reasonable notice to the Customer.
9.10. All amounts and fees stated or referred to in these Terms:
9.10.1. shall be payable in pounds sterling;
9.10.2. are, subject to clause 13.3.2, non-cancellable and non-refundable;
9.10.3. are exclusive of value added tax.
9.11. The Customer shall have the option to opt in the Premium subject to clause 9.1. The Customer shall
have an initial contact with the Supplier to discuss the terms of the new plan and the Customer shall be
granted free credits to try it. The credits shall be used within two weeks otherwise they shall expire and
the Supplier shall have to option to deactivate the Customer’s account.
9.12. Once the free credits have been used or expired the Customer shall provide written confirmation to the
Supplier that it will change its plan or not to the Premium.
9.13. The payment of the Fees shall be made in arrears, and only for completed verifications and consumed
credits. For the initial 4 weeks the Supplier will invoice the Customer every two weeks and the Customer
shall have 3 working days to pay the Fees. After expiry of the initial 4 weeks, payment of the Fees shall be
made monthly, upon the Supplier issuing an invoice and within 3 days of issue of the invoice.
9.14. In case of significant delay in payment or non-payment of the Fees, the Supplier shall consider
shifting the payment terms to payment upfront instead of payment in arrears or deactivating the Customer’s
account. The Customer shall be liable to cover the Supplier’s professional fees for recovery and shall pay
interest on the Fees due at 8% a year above the Bank of England’s base rate from when the Fees became due
until they are paid.
9.15. If the Customer’s account is deactivated subject to clause 9.14, it can only be reactivated when the
Customer pays the outstanding balance and at the Supplier’s discretion.
10. Proprietary rights
10.1. The Customer acknowledges and agrees that the Supplier and/or its licensors own all intellectual
property rights in the Services and the Documentation. Except as expressly stated herein, these Terms does
not grant the Customer any rights to, under or in, any patents, copyright, database right, trade secrets,
trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of
the Services or the Documentation.
10.2. The Supplier confirms that it has all the rights in relation to the Services and the Documentation
that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of
11. Confidentiality and compliance with policies
11.1 Each party may be given access to Confidential Information from the other party in order to perform its
obligations under these Terms. A party's Confidential Information shall not be deemed to include information
11.1.1. is or becomes publicly known other than through any act or omission of the receiving party;
11.1.2. was in the other party's lawful possession before the disclosure;
11.1.3. is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or
11.1.4. is independently developed by the receiving party, which independent development can be shown by
11.2. Subject to clause 11.4, each party shall hold the other's Confidential Information in confidence and
not make the other's Confidential Information available to any third party, or use the other's Confidential
Information for any purpose other than the implementation of these Terms.
11.3. Each party shall take all reasonable steps to ensure that the other's Confidential Information to
which it has access is not disclosed or distributed by its employees or agents in violation of the terms of
11.4. A party may disclose Confidential Information to the extent such Confidential Information is required
to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority
of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other
party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is
given in accordance with this clause 11.4, it takes into account the reasonable requests of the other party
in relation to the content of such disclosure.
11.5. Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential
Information caused by any third party.
11.6. The Customer acknowledges that details of the Services, and the results of any performance tests of
the Services, constitute the Supplier's Confidential Information.
11.7. The Supplier acknowledges that the Customer Data is the Confidential Information of the Customer.
11.8. No party shall make, or permit any person to make, any public announcement concerning these Terms
without the prior written consent of the other parties (such consent not to be unreasonably withheld or
delayed), except as required by law, any governmental or regulatory authority (including, without
limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.
11.9. The above provisions of this clause 11 shall survive termination of these Terms, however arising.
12.1. The Supplier shall defend the Customer, its officers, directors and employees against any claim that
the Services or Documentation infringes any patent effective as of the Effective Date, copyright, trade
mark, database right or right of confidentiality, and shall indemnify the Customer for any amounts awarded
against the Customer in judgment or settlement of such claims, provided that:
12.1.1. the Supplier is given prompt notice of any such claim;
12.1.2. the Customer provides reasonable co-operation to the Supplier in the defence and settlement of such
claim, at the Supplier's expense; and
12.1.3. the Supplier is given sole authority to defend or settle the claim.
12.2. In the defence or settlement of any claim, the Supplier may procure the right for the Customer to
continue using the Services, replace or modify the Services so that they become non-infringing or, if such
remedies are not reasonably available, terminate these Terms on 2 Business Days' notice to the Customer
without any additional liability or obligation to pay liquidated damages or other additional costs to the
12.3. In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Customer to
the extent that the alleged infringement is based on:
12.3.1. a modification of the Services or Documentation by anyone other than the Supplier; or
12.3.2. the Customer's use of the Services or Documentation in a manner contrary to the instructions given
to the Customer by the Supplier; or
12.3.3. the Customer's use of the Services or Documentation after notice of the alleged or actual
infringement from the Supplier or any appropriate authority.
12.4. The foregoing and clause 13.3.2 states the Customer's sole and exclusive rights and remedies, and the
Supplier's (including the Supplier's employees', agents' and sub-contractors') entire obligations and
liability, for infringement of any patent, copyright, trade mark, database right or right of
13. Limitation of liability
13.1. Except as expressly and specifically provided in these Terms:
13.1.1. the Customer assumes sole responsibility for results obtained from the use of the Services and the
Documentation by the Customer, and for conclusions drawn from such use. The Supplier shall have no liability
for any damage caused by errors or omissions in any information, instructions or scripts provided to the
Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the
13.1.2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by
statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms; and
13.1.3. the Services and the Documentation are provided to the Customer on an "as is" basis.
13.2. Nothing in these Terms excludes the liability of the Supplier:
13.2.1. for death or personal injury caused by the Supplier's negligence; or
13.2.2. for fraud or fraudulent misrepresentation.
13.3. Subject to clause 13.1 and clause 13.2:
13.3.1. neither party shall be liable, whether in tort (including for negligence or breach of statutory
duty), contract, misrepresentation, restitution or otherwise, for any loss of profits, loss of business,
depletion of goodwill and/or similar losses or loss or corruption of data or information (but excluding any
personal data breach as defined in the GDPR), or pure economic loss, or for any special, indirect or
consequential loss, costs, damages, charges or expenses however arising under these Terms; and
13.3.2. the Supplier's total aggregate liability in contract (including in respect of the indemnity at
clause 12.2 but excluding in respect of the indemnity at clause 5.1), tort (including negligence or breach
of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance
or contemplated performance of these Terms shall be limited to £2,000.
14. Term and termination
14.1. These Terms shall, unless otherwise terminated as provided in this clause 14, commence on the
Effective Date and shall continue in perpetuity unless sooner terminated:
14.1.1. by the Customer closing its user account by following the prompts on the Website;
14.1.2. by the Supplier giving written notice to the Customer of not less than 28 days; or otherwise in
accordance with the provisions of these Terms.
14.2. Without affecting any other right or remedy available to it, either party may terminate these Terms
with immediate effect by giving written notice to the other party if:
14.2.1. the other party fails to pay any amount due under these Terms on the due date for payment and
remains in default not less than 60 days after being notified in writing to make such payment;
14.2.2. the other party commits a material breach of any other term of these Terms which breach is
irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 days after
being notified in writing to do so;
14.2.3. the other party repeatedly breaches any of the terms of these Terms in such a manner as to
reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to
give effect to the terms of these Terms;
14.2.4. the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its
debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the
meaning of section 123 of the Insolvency Act 1986;
14.2.5. the other party commences negotiations with all or any class of its creditors with a view to
rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its
creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with
one or more other companies or the solvent reconstruction of that other party;
14.2.6. a petition is led, a notice is given, a resolution is passed, or an order is made, for or in
connection with the winding up of that other party other than for the sole purpose of a scheme for a solvent
amalgamation of that other party with one or more other companies or the solvent reconstruction of that
14.2.7. an application is made to court, or an order is made, for the appointment of an administrator, or if
a notice of intention to appoint an administrator is given or if an administrator is appointed, over the
14.2.8. the holder of a qualifying floating charge over the assets of that other party has become entitled
to appoint or has appointed an administrative receiver;
14.2.9. a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is
appointed over the assets of the other party;
14.2.10. a creditor or encumbrancer of the other party attaches or takes possession of, or a distress,
execution, sequestration or other such process is levied or enforced on or sued against, the whole or any
part of the other party's assets and such attachment or process is not discharged within 14 days;
14.2.11. any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to
which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 14.2.4
to clause 14.2.10 (inclusive); or
14.2.12. the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a
substantial part of its business.
14.3. On termination of these Terms for any reason:
14.3.1. all licences granted under these Terms shall immediately terminate and the Customer shall
immediately cease all use of the Services and/or the Documentation;
14.3.2. no unused credit shall be refunded or otherwise returned to the Customer whatsoever;
14.3.3. each party shall return and make no further use of any equipment, property, Documentation and other
items (and all copies of them) belonging to the other party;
14.3.4. the Supplier shall delete all of the Customer Data in its possession unless the Supplier receives,
no later than ten days after the effective date of the termination of these Terms, a written request from
the Customer for the delivery to the Customer of the then most recent back-up of the Customer Data, in which
case the Supplier shall use reasonable endeavours to deliver the back-up to the Customer within 30 days of
its receipt of such a written request, provided that the Customer has, at that time, paid all fees and
charges outstanding at and resulting from termination (whether or not due at the date of termination). The
Customer shall pay all reasonable expenses incurred by the Supplier in returning or disposing of Customer
14.3.5. any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of
termination, including the right to claim damages in respect of any breach of the Agreement which existed at
or before the date of termination shall not be affected or prejudiced.
15. Force majeure
15.1. Neither party shall have any liability to the other under these Terms for any failure or delay in the
performance of this Agreement to the extent that the same results from any acts, events, omissions or
accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other
industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a
utility service or transport or telecommunications network, act of God, war, riot, civil commotion,
malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident,
breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided
that the party so affected by such acts, events, omissions, or accidents notifies the other in writing
thereof and its expected duration.
16.1. If there is an inconsistency between any of the provisions in the main body of these Terms and the
Schedules, the provisions in the main body of these Terms shall prevail.
17.1. No variation of these Terms shall be effective unless it is in writing and signed by the parties (or
their authorised representatives).
18.1. No failure or delay by a party to exercise any right or remedy provided under these Terms or by law
shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further
exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall
prevent or restrict the further exercise of that or any other right or remedy.
19. Rights and remedies
19.1. Except as expressly provided in these Terms, the rights and remedies provided under these Terms are in
addition to, and not exclusive of, any rights or remedies provided by law.
20.1. If any provision (or part of a provision) of these Terms is found by any court or administrative body
of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in
20.2. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part
of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the
commercial intention of the parties.
21. Entire agreement
21.1. These Terms constitutes the entire agreement between the parties and supersedes and extinguishes all
previous agreements, promises, assurances, warranties, representations and understandings between them,
whether written or oral, relating to its subject matter.
21.2. Each party acknowledges that in entering into these Terms it does not rely on, and shall have no
remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or
negligently) that is not set out in these Terms.
21.3. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent
misstatement based on any statement in these Terms.
21.4. Nothing in this clause shall limit or exclude any liability for fraud.
22.1. The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge,
sub-contract or deal in any other manner with all or any of its rights or obligations under these Terms.
22.2. The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with
all or any of its rights or obligations under these Terms.
22.3. The Supplier shall give at least two (2) weeks’ written notice to the Customer of any change of
Control of the Supplier.
23. No partnership or agency
23.1. Nothing in these Terms is intended to or shall operate to create a partnership between the parties, or
authorise either party to act as agent for the other, and neither party shall have the authority to act in
the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the
making of any representation or warranty, the assumption of any obligation or liability and the exercise of
any right or power).
23.2. Each party confirms it is acting on its own behalf in relation to this Agreement and not for the
benefit of any other person.
24. Third party rights
24.1. These Terms does not confer any rights on any person or party (other than the parties to these Terms
and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third
Parties) Act 1999.
25.1. Any notice required to be given under these Terms shall be in writing and shall be: (i) delivered by
hand; (ii)sent by pre-paid first-class post or recorded delivery post to the other party at its address set
out in these Terms, or such other address as may have been given by one party to the other by way of written
notice given in accordance with this clause 25 (Notices); or (iii) sent by email to the Customer’s
registered email address (if the recipient is the Customer) or to firstname.lastname@example.org (if the recipient is
LEM Verify), or to such other address as notified by one party to the other by way of written notice given
in accordance with this clause 25 (Notices).
25.2. A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not
in business hours, at 9 am on the first business day following delivery). A correctly addressed notice sent
by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at
which it would have been delivered in the normal course of post. A notice sent by email shall be deemed to
have been delivered on the next Business Day after transmission, provided always that no error message,
out-of-office or other automated reply, bounce-back, or other notification of a failure of or delay to
transmission is received by the party sending such notice within forty-eight (48) hours of attempted
26. Governing law
26.1. These Terms and any dispute or claim arising out of or in connection with it or its subject matter or
formation (including non-contractual disputes or claims) shall be governed by and construed in accordance
with the law of England and Wales.
27.1. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction
to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or
formation (including non-contractual disputes or claims).
SCHEDULE 1: DATA PROCESSING DETAILS
Subject matter of processing:
The processing is needed to enable the Supplier to perform its obligations under the Agreement.
Duration of the processing:
The term of the Agreement.
Nature and purpose of the processing:
Nature: Collection, recording and storage.
Purpose: The purpose of the processing is to provide advanced
ID verification of the Customer’s clients.
Type of Personal Data:
Email address, telephone number, forename, middle name, surname, date of birth, gender, residential address,
nationality, place of birth, passport details (number, valid from date, expiry date, MRZ, issuing country,
issuing organisation, personal number, gender, birth name, personal number(s), birth place, residence address,
eye colour, height), driving licence details (number, issuing country, issuing organisation, valid from date,
expiry date, document type), Identity Card details (number, valid from date, expiry date, MRZ, issuing
country, issuing organisation, personal number, gender, birth name, personal number(s), birth place, residence
address, eye colour, height), IP address, Digital image
Categories of Data Subjects:
Clients of the customer and staff of the Customer’s client organisations.
SCHEDULE 2: APPROVED SUBPROCESSORS
|Amazon Web Services
||Platform hosting, infrastructure, data storage and data processing
|Google Cloud Platform
(EU-US Privacy Shield)
|Airbrake Technologies, Inc.
(EU-US Privacy Shield)
|Log, alert and error tracking
|Tokbox (Nexmo Limited, Vonage Limited)
||UK postcode services
(EU-US Privacy Shield)
||Browser meta data processing (No PII processed through this system)
|SmartSearch (SmartCredit Limited)
|HighQ Solutions Limited
(EU-US Privacy Shield)
|IP address meta data processing
(EU-US Privacy Shield)
(EU-US Privacy Shield)
(EU-US Privacy Shield)
(EU-US Privacy Shield)
|Support management and communication
|Atlassian Pty Ltd
(EU-US Privacy Shield)
|Mailgun Technologies, Inc.
(EU-US Privacy Shield)
|Trello (Atlassian Pty Ltd)
(EU-US Privacy Shield)
|Slack Technologies, Inc.
(EU-US Privacy Shield)
|MailChimp (Rocket Science Group)
(EU-US Privacy Shield)
|Marketing and Communication emails