Telecommunications

We wanted a solution that delivered a fast and easy customer experience. We can't expect our customers to waste time downloading an app just to complete this one tas, and LEM's approach means their IDs are verified with the minimum effort. Combined with their pay-as-you-go pricing an no set-up fees or IT integration it was an easy decision to choose them as our verification partner.

Michael Alber, Head of Mobile Operations at TalkTalk AG

Eliminate credit card fraud. Verify customers' identity documents and ensure the person holding the card is who they say they are.

DOWNLOAD CASE STUDY

The ID Verification Challenge

Federal telecom regulations in switzerland require all operators to register personal details of their subscribers. Name, date of birth and address information must be collected and verified when hte customer relationship is established.

Even when buying a simple prepaid SIM card, Collecting this KYC information is mandatory and must be stored by the operator. Customers can present their physical identity documents in person, or provide certified copies with all of the inconvenience that goes along with this process.

If a customer does not provide this information shortly after registering their SIM card or other telecom service, operators are forced to take the drastic step of cutting them off - clearly a customer experience that no-one ever wants to be forced in to.

TalkTalk's Requirements

TalkTalk wanted a new way of meeting their regulatory obligations, that was also a friction-free experience for their new customers. As well as fast deployment, some core neds were mandatory: